Peak

The best job I've ever had... - Customer Success Manager (CSM) Peak Employee Review

5.0

21 Feb 2022

Recommend

CEO approval

Business outlook

Pros

- The product solves big problems that genuinely transform the way that customers operate and creates massive value. - Colleagues within Customer Success are really helpful and supportive. Working cross-functionally with the sales team and data science team is awesome too. - Sustainable high performance is a core principle and there's genuine care for wellbeing. There's a focus on enjoying work not just doing work.

Cons

- There are some natural growing pains that come with being part of a hyper-growth SaaS company but there are opportunities to take personal OKR to help drive improvements. The leaders are very open to and accommodate new ideas. - Workload for a CSM can peak pretty significantly for 1-2 weeks but then it does always return back to normal levels.

Peak Response

Thank you for taking the time to leave a review! We're really glad to hear that you are enjoying your time at Peak. We are all really passionate about building an amazing company that all our team are proud to be part of and we are very fortunate to have you part of it. It’s great to hear about your experience and journey with us so far and that you love working here. Thank you for all your help in bringing decision intelligence to life for our customers.

The best job I've ever had... - Customer Success Manager (CSM) Peak Employee Review

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