The facade has crumbled - Data Scientist Peak Employee Review

2.0
18 May 2023
Recommend
CEO approval
Business outlook

Pros

- The majority of people are wonderful. - Massive data science team with a wealth of experience, providing a vast knowledge pool for all team members. - Gender diversity is better than the industry average.

Cons

There is a culture of putting image/brand above substance that permeates the company. Many of the cons below stem from that: - They underpay most of their employees, yet they took the company on a luxury trip to Switzerland that cost roughly £4,000pp in 2022. At the end of that year, not only were they unable to pay their usual £1,000 bonus, but they also had to prepare for significant layoffs in the UK team shortly after. To their credit, paying their employees fairly or giving them a proper bonus wouldn't have made for fun social media pictures! - There is a culture of overtime among the DS team, fueled by poor meeting practices and the expectation to put in long hours on initiatives outside of customer workload, which is already heavy due to the layoffs and people leaving en masse. - While many Peakers claim they suffer from impostor syndrome, unearned confidence and a fake-it-till-you-make-it attitude are more prevalent issues in this company in my experience, especially amongst those in management roles. - Many managers lack experience. Promoting from within can be a double-edged sword: while it is generally beneficial to give your employees progression opportunities, having large teams where most managers all the way to the top have worked in only one company can be problematic. - Even though they take pride in their DEI initiatives, there are significant inclusion and equity problems that are not taken seriously. I have personally both witnessed and experienced microaggressions and even instances of low-key bullying across the company, some even perpetrated by proclaimed DEI champions. In reality, DEI is mainly a tool for self-promotion for most. - As another recent review suggested, favouritism and cronyism are rife.

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Peak Response
3y
Thank you for leaving a review. We're proud of what we’ve achieved with regards to gender diversity – 39% of our UK team identifies as female (higher than the UK industry average of 26% as published in Tech Nation’s 2023 report). But we know there’s more to do and so we continue to progress our Diversity, Equity and Inclusion work through ‘Peak Equals’. We were sorry to read the rest of your review and that you don’t feel there is a safe space for you to share your feedback internally. It was incredibly disheartening to hear that you have experienced discrimination at Peak. Behaviour of this nature is not tolerated and there are a number of ways you can report it, both openly, to your Manager, or a member of the People or Exec teams, or anonymously, through our whistleblowing tool, vispato. Reports of discrimination and bullying are treated with the utmost urgency and rigour. Our Chief People Officer, Rob, is keen to talk to you about your experience, so that any necessary action can be taken and learnings implemented. We strongly encourage you to get in touch via Slack or email. The trip to Montreux, Switzerland, was an opportunity for our global team to gather in one place for the first time in Peak’s history. It was booked and paid for in 2021 having closed a sizable Series C and exceeding our performance targets. Unfortunately, as 2022 progressed, the macroeconomic climate changed and we responded by significantly reducing our hiring targets and optimising costs across the business. The decision to hold the end of year bonus and make redundancies at the start of 2023 was incredibly hard to make, but it was ultimately the right decision to ensure the long-term security of Peak. Peak has always had a dual mission, one part of it is to create a company we all love being part of. It’s for this reason that Peak’s approach to work/life balance has been founded on the belief of sustainable high performance. This means we work hard during working hours and have a firm stop at the end of the day to spend time doing the other things we enjoy, so we can come back feeling refreshed. We know working in a scale up environment can be challenging, so our benefits suite is designed to prioritise mental and physical wellbeing. This manifests in a number of ways, such as subscriptions to apps like Headspace and Spill, contributions towards a gym membership and talking therapy support. We encourage you to share your challenges with your Manager or a member of the People team, who can support you to find that balance. We’ve made a number of significant improvements this year, from putting in more structure around our Exec and wider management teams to speed up decision making and improve communication flows, to introducing an anonymous team survey. We have a culture of collective ownership at Peak and we know creating a great culture takes work. We hope you’ll join the effort internally to help us continue to make further improvements.

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