Micro Managed...Horrible experience - Customer Service Representative Pella Employee Review

1.0
9 Jun 2014
Recommend
CEO approval
Business outlook

Pros

I really can't come up with anything positive to say other than I'm glad I don't work there anymore.

Cons

Awful, incompetent service managers that had no control over the service center. How do you allow other service reps to not assist walk in customers and knowing only one rep (me) assists customers and then punish her when stuff hits the fan? My workload tripled and when I called the management on it, I lost my job. I received no training and was set up for failure from the beginning. Also I had perfect attendance and showed up to work on time every time. This place operated as if it were in a parallel universe. What a joke

Explore other reviews about Pella

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Pella offers a strong culture with a genuine focus on people, quality and community. I appreciate the collaborative environment and the pride people take in the work we do. It’s a place where your contributions matter and you feel connected to the bigger picture.

Cons

No major downsides based on my experience.

4.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great product, hours were good, and good culture overall. I worked there for well over 10 years and was very sad to leave.

Cons

The Birmingham branch went through several owners during my long tenure with the company. Each owner had its pros and cons. Eventually Birmingham was bought out by the corporate office. The company constantly changing owners gave alot of anxiety and employees were often left feeling a lack of stability. There is not alot of room for growth and the starting pay is not the best, unless you are in Trade sales.

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