Top Performers Well Compensated, No Lack of Innovation - Enterprise Account Director Pendo Employee Review

Great people, challenging work, tons of room to grow if you’re willing to own outcomes. Smart, ambitious, creative ppl who care about customers and results. The pace is very fast which energizes ppl who like that. Strong performers can have outsized impact and make money. It is fun and you get a ton.

It’s super fast paced, priorities shift, and decisions won’t always be perfectly aligned. If you need constant certainty or everything to be perfectly bake and make sense for every pov, you’ll find it frustrating. But if you can figure things out, you can roll with change (cause that’s everywhere esp right now), this place is awesome. If you’ve never worked anywhere else or are comparing things to years ago - it’s not the same.

Talented coworkers. Benefits aren't terrible.

Executive leadership significantly damaged employee morale through the CE transition. Feedback from experienced employees was repeatedly solicited but rarely reflected in decision-making, creating a perception that outcomes had already been decided. The transition expanded responsibilities, reduced role clarity, and introduced new tools and processes before they were fully ready. What was once a strong culture of collaboration and employee input shifted toward a top-down approach that left many employees feeling unheard. Combined with inadequate enablement, lack of tactical training, and increasing expectations, this contributed to declining trust in leadership and the loss of experienced talent. Leadership repeatedly emphasized that employees needed to embrace the new direction, but there was little willingness to meaningfully incorporate feedback from those doing the work every day. The message that's been received is "get on board or move on." Unsurprisingly, many talented and experienced employees have left. Given the continued decline in morale and trust, it is difficult to see that trend reversing anytime soon. Raise the hiring bar for enterprise sales talent. Too many hires have not demonstrated the level of competency required for the role. Strong technical teams can only compensate for weak sales execution for so long.