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      ITS Help Desk Consultant - ITS Lab Consultant Penn State Employee Review

      4.0
      22 Nov 2012
      Its lab consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Working at the help desk as undergrad allowed me to make friends with great people while assisting a great community and learning to be effective in a customer facing role.

      Cons

      ITS upper management tended to demonstrate a lack of decision making capacity when attempting to improve the infrastructure and services at Penn State

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      5.0
      27 Jun 2026
      It user support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      They were very flexible with hours and it was a fun place to work. There was lots of downtime to do other things while on the clock, and an e-bike to get around campus quickly.

      Cons

      Toward the end they got pretty strict about keeping your computer on a certain tab to take online tickets, and you could get in trouble for not doing it. It’s tedious work overall.

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