Great - Customer Success Manager PensionBee Employee Review

5.0
8 Sept 2021
Recommend
CEO approval
Business outlook

Pros

-Great in-depth training. -Zero pension experience required to join PensionBee. -Great culture. -Very inclusive and diverse. -Work from home or office options. -Relaxed dress code while in the office if you choose to go in. -Advocates for mental health awareness. -ZERO micro management. -Team Leaders and Managers are very open to questions and happy to help. -Very receptive to system changes suggestions from employees to improve the quality of life for users (employees and customers). -New roles/jobs are usually posted internally first to promote from within. With the excepting being jobs that require specific expertise. -Yearly bonus. -Frequent 1-1 catch ups with your Team Leader to discuss issues, workload and everything else. -People tend to leave jobs not due to the role itself but due to poor/bad management. Usually at every job (or from my experience anyway) there is always at least one Manager or Team Leader who is a complete pain to speak to or deal with. Been at PensionBee for a year and haven't identified such a Manager or TL. All levels of management are very approachable.

Cons

Honestly cant think of anything. The company is a joy to work for so anything I list under cons would be very "nit-picky" and not genuine day to day cons.

Explore other reviews about PensionBee

5.0
26 Mar 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- I love my team. They make going into the office fun, collaborative and supportive. - My manager is awesome, approachable and effective. I haven't had a better boss in a long time (if ever). - Senior Leadership demonstrates understanding - which is often hard to come by. - Being part of a new US office provides unique opportunities to help shape the company's American presence and grow with the company! - The focus on making retirement more accessible and user-friendly provides meaningful work

Cons

- In-Office Requirement. - Salaries are below market rate compared to similar US-based positions in the industry. - New office growing pains - but everyone is working on things!

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PensionBee Response
1y
Hello, thank you for taking the time to leave such lovely feedback. We’re delighted to hear your appreciation for your fun team, and supportive manager as well as the exciting opportunity to be involved in the meaningful work of growing PensionBee in the US and making a difference for American retirement savers! We look forward to continuing on our journey of growth with you, and thank you for taking the time to share your feedback with us on in-office requirements and salaries. We aim to continuously evaluate these in line with feedback as we continue to grow. Thanks again!
1.0
22 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Days off and 401k matching

Cons

They do not take feedback from employees, no work to do, terrible management.

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PensionBee Response
1y
Hello, thank you for taking the time to leave us feedback, we appreciate every opportunity to learn more about our team’s experiences. We’re glad to hear that you valued some aspects of our culture, such as our generous leave policies and 401k matching. However, we’re sorry to hear that you didn’t enjoy your role with us. Our US team is in the exciting, and varied early days of a global launch. A start-up environment can be a unique experience that isn’t always the right fit for everyone. We wish you all the best for the future, and if you wish to share anything further with us about your experiences you’re welcome to reach out to our team on people@pensionbee.com
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