3 Jan 2018
Personal Group Response
8yThank you for your feedback, we appreciate that this role isn’t for everyone and I’m sorry to hear you didn’t enjoy the role for the year you worked for us. You are right the role is hard work, there is a lot of travelling and our Employee Engagement Executives do spend a lot of time away from home. We are really clear about this during the recruitment process but we will look at how we can further clarify these points.
Our priority is always staff safety, and it is proven that educating people on their driving behaviour improves their safety. Since introducing the car software system our average driving percentage is 94%, an excellent score which we believe we have achieved through drivers getting feedback on their driving habits. At no point is the system used to track employees, only to monitor driving habits.
You talk about pressure selling – This is a serious accusation and something we take very seriously. As well as having a field based monitoring team and an audio recording system - activated when you are presenting to customers - to monitor sales activity, we have various quality standards centred around the customer experience. We monitor these standards very closely and conduct regular training to ensure our sales team are equipped to achieve the standards set. We are regulated by the FCA and the PRA and conduct regular training to ensure we always maintain the high standards required by the relevant regulatory authorities. We do have a Whistleblowing policy should you feel the need to raise concerns about how we operate.
The Employee Engagement Executive role can be difficult, and the lifestyle has highs and lows, so it isn’t right for everyone. For those that do enjoy the role it offers a great career path and people from within this team have been promoted into other roles such as sales management, business development, account management and various operational positions within Personal Group. We’re really proud of our culture at Personal Group and our employee engagement scores, which have us in the upper quartile compared to other companies, show that our team feel the same. We hope you find a role that is more suited to your working ethos and wish you luck for the future.