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      Petco

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      Store Leader - Store Leader Petco Employee Review

      3.0
      20 Nov 2018
      Store leader
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits, only requires 45 hour work weeks, lots of opportunity to advance, great co workers that love pets at a store, not corporate, level.

      Cons

      High pressure, say one thing but do another, low level of job security, people in upper management come across as desperate and anxious. Stressful. Lack diversity the higher you go up the chain. Cheap. Expect staff to do store repairs and cleaning that is beyond the normal persons ability level. Raises practically non existent. Say they pay for performance thru their bonus program but if you earn a bonus they raise your metrics so high the next year that earning your bonus becomes impossible. Very much a top down organization. Payroll is an issue. You never have enough hours to do everyhing asked of you. Timing of projects is awful.

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      Petco Response
      7y
      Thank you for your honest review, we are grateful for your employment with us and value your opinion. While we’re happy to hear you enjoy working with your team, we regret to hear of your other concerns. We do our best to adapt to changes in the business, but we want to ensure your concerns are being heard. We encourage you to share your feedback with your management or share your thoughts on the Petco Hotline at 1-888-736-9834 or http://petcohotline.com/ so we can get a better understanding and work towards resolving them.

      Explore other reviews about Petco

      2.0
      2 Jul 2026
      Guest advisor - leader on duty
      Recommend
      CEO approval
      Business outlook

      Pros

      friendly store managers usually good discounts nostalgic

      Cons

      Forced to stay short staffed. Couldn't take proper breaks most days as a closing lead unless it was during the first few hours of shift. At the time the regional manager seemed more worried about the aesthetics of the back animal rooms floor that only employees saw when we had ac issues, issues getting access to an exotic vet, and only had enough hours to have two employees working at a time most shift on most days. I only had a couple interactions but that was one of them. Could not call off sick without leaving the store scrambling to find someone to stay open. Also sold improper habitats.

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