Pros
To be as transparent as possible, I was a bit skeptical but this was based on my experience with a previous employer. It had nothing to do with Phoenix TS. To say the least I was pleasantly surprised with PTS. It’s a different culture here and one that I think a lot of other employers could learn from. We’re very team oriented around here. The experience that I have had to this point is that when one team member at Phoenix TS succeeds, we all do.
Most of my experience in sales has been remotely. I’ve not had that much experience with working in an office environment but the moment I walked through the doors my first week at PTS everyone made me feel very welcome. One of the first things I noticed as I met everyone here was the high regard they had for the owners of Phoenix TS. This was very important to me. Even more noteworthy was the fact that I didn’t need to solicit feedback from any of my team members on them as time after time I was told: “You’re really going to love it here” or “You’ve made the right decision”. “Both Firoozeh and Ben are incredible people to work with. They really care about their employees”. All of that is absolutely true. PTS team members have lunches together. They send out emails for special events that are not necessarily work related to celebrate achievements of team members and offer support. They take time to celebrate employee birthdays. I was actually brought in on a conference call with other employees who were celebrating birthdays in February just so everyone on our team could sing and wish myself other coworkers that same month a happy birthday. Absolutely a first for me.
All of this also translates well toward providing excellent customer service, which in addition to a healthy work environment is also very important to me. Not all businesses are like that. So, in addition to happy employees, I also see happy customers. As someone who has a heavy background in management and customer service, I absolutely love that and even more exciting is the fact that I’m excited to sell again. I just can’t say enough about this place, the customers or the people that I work with.
Cons
I work remotely for PTS. So while I do have contact with most of my team members on a daily basis via phone and email, it's not the same as working in an actual office atmosphere. That and the break room has bagels every day and fresh baked cookies at 2 in the afternoon.
