Pros
Practice managers were genuinely supportive and did their best to help staff despite the wider organizational issues.
Gained experience that has been useful in other roles.
Cons
Members of central team fostered a hostile environment of fear and bullying, making it difficult for staff to speak up or feel secure in their roles.
Leadership lacked transparency and accountability, leading to a culture of distrust.
Poor management resulted in unclear expectations, shifting priorities, and unnecessary stress.
Feedback was often ignored, and concerns about processes or working conditions were dismissed.