Used to be a great place to work - Travel Center General Manager Pilot Flying J Employee Review

2.0
25 Mar 2016
Recommend
CEO approval
Business outlook

Pros

Busy, very fast paced environment , you get to meet great customers. It used to be a great place to advance and grow.

Cons

Not given nearly enough labor to run a business. Too many things that your bonus is based on that are out of your control. Can't take care of guests when you are running a cash register for half of your day and trying to complete your management duties the other half. Long hours and little appreciation from supervisors. Benefits are mediocre at best.

Explore other reviews about Pilot Flying J

5.0
5 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Good culture, welcoming, inclusive, good training

Cons

Poor leadership, does not provide a hybrid

avatar
Pilot Flying J Response
9mo
We appreciate you expressing your concerns. Let's continue the conversation to see how we can improve. Please reach out to us at pfjhr@pilottravelcenters.com to discuss your comments further.
1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

I really can't think of any pros. This started as a great place to work. Then something changed around December. All management was changed and new GM came in promising updating the store, equipment, etc. When shown proof of the dirt in the showers, lounge, kitchen/deli area he became defensive.

Cons

The pay is below average for the area. Repairs to equipment was never done. Deep clean of food areas never happened. Cross contamination of potential allergens . (Gluten, fish, nuts) No food notices of allergens. Keeping foods past their expired time. Electrical room and boiler in the same area. Employees being instructed to work on equipment that requires a license. (i.e. draining the freon) Supervisors damaged out product and walking out the back door with them. Management bring their personal problems to work and arguing with someone on the phone. Inappropriate conduct with management and employees. The manager fires you because you were sick in the E.R. They fight you on unemployment. (Really, you should be better than this)

See reviews by: Helpful|Rating|Date|All