Family-run company that treats it's 27k team members well. - Logistics Specialist Pilot Flying J Employee Review

4.0
3 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Great benefits! There are a lot of opportunities to move laterally between departments at the Support Center. Each department is unique and feels like family. The company is growing rapidly and there are areas for improvement that offer new roles for individuals.

Cons

Nepotism and favoritism make it difficult to move up in the chain of command in some departments. The pay structure is fixed so team members have to have a title change to get a significant increase in pay.

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Pilot Flying J Response
9y
Thank you for your feedback. At Pilot Flying J, we offer unique opportunities for advancement and several programs for development for our corporate office and store team members. Your education is the key to our company's success!

Explore other reviews about Pilot Flying J

5.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good place to work management was really nice

Cons

I do not have any cons

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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