Don't Work Here - Client Partner Plein Air Employee Review

You will work over 55hr weeks, you will be pinged "after hours" & over the weekend/holiday, you will not be able to utilize the unlimited/flexible PTO that is advertised, and you will be underpaid so seriously think about the above when considering employment here. To preface, the role has transitioned to a Client Partner title however much of the actual job is the same for those that were brought on as TAMs. A major issue stems from Client Partner/TAM managing the entirety of the client relationship, juggling onboarding and maintenance clients, while navigating V1, V2, maybe V3 of the platform. These 5 components drastically alter scope for a single client (just from IPA internally, not factoring in partner integrations). What this means, clients will not roll off your radar as there is no handoff from Client Partner/TAM to Customer Success, yet the scope for each client will remain and evolve. An important call out here is that Project Managers do not communicate with the client so be prepared to vouch for timeline/deliverable impacting decisions that you have no control over. This is the first role I've ever been in where the PMs do not interact with client/do not directly manage timeline which minimizes any sense of responsibility from their end for the actual delivery of the project. Another call out is that upper management is highly involved. Due to nature of the agency, clients will go above the Client Partner/TAM and loop in the CEO. In turn, the CEO gets involved, over promises to client, drops the new scope onto the TAM/PM/Dev team, then shifts gears into another department that's in need of attention. This causes deadlines to be missed and another upset client. To management, I would suggest empowering the assigned TAM to handle these situations and aim for a more lassiez-faire approach. A side note, good absolute luck communicating with the CTO. There is a chance the Head PM can assist in assigning backend support. But if you don't have a backend dev to assist and need to reach out to the CTO, you will utilize every ounce of patience in your being. He does not work well with Client Partners nor PMs nor does he communicate well to Client on client calls. He will speak to you like you're an idiot, he will not use laymans terms to break down BE findings, and he will not give you a solution. He was the most difficult to work with at IPA and those in the MarTech team are very well aware.