Being homeless and unemployed is a better option - Account Handler Police Mutual Employee Review

Everything about this job is soul destroying, especially management. They assume because they have been there since the stone ages, they know what they are doing, I can assure you they do not. They bully, they discriminate, they make you utterly miserable. (And to clarify I am talking about mangers and team leaders). Totally unprofessional. The customers speak down to staff, blame the call handlers for the terrible rates, but we just have to take it because in the hypocritical company it's all about the "member experience", yet they charge, in some cases double or triple the price of the competitors. My advise the all the "police family" out there, go to Saga, go to Admiral. Finally, if you haven't already notice a pattern here, the head office in Lichfield, all rave reviews for the business.. this is because they are not holding up the business. Liverpool who does the vast majority of the companies revenue gets no recognition, the company doesn't rehire staff after the constant stream of "lucky devils" to find themselves new jobs.