Are you the right fit? - Anonymous employee PoliteMail Software Employee Review

Have you ever wanted to work for a company that actually cares what you think? Well look no further! From their core values to their company culture, PoliteMail has it all! You get to work from home! Work load can be a lot at times BUT you have great resources and amazing people on your team that are always willing to help out when you need it. Growth is great here! While PoliteMail is a small company, they promote growth within. They will help you earn certificate and send you to conferences to grow in your profession. Worried about salary? They offer a very competitive salary with great benefits, especially for a small company! Even though they are remote, PoliteMail tries to hold various company outings every year to come together as a company. From Holiday Parties, to volunteering for various local organizations or various other outings, they try to allow for some company bonding! PoliteMail is one of the best jobs I have ever had and glad to be part of a great company that actually cares for its employees!

Not a lot of cons currently! Maybe look at overall workload and try to even out but with such a small team, there is going to be a lot of work no matter what!

- Small community-like environment. You do get to really know the people you work with and build relationships even outside of your department. - Monthly social outings, even virtual. - Company was able to smoothly transition to a majority remote staff. - Easy access to healthy snacks during the workday. - You learn a lot about internal communications and build your own relationships with the client contacts. - Generous Flex Time policy.

- The "Positive Culture" that they advertise is only on the surface. The actual environment is toxic and cliquey. Favoritism, gossip, scapegoating, and gaslighting from management are common. Managers openly make it known who their favorites are and talk down non-favorites in team meetings and behind their backs. Dishonest communication is also a major issue. - Recklessness in software releases and implementations that make it difficult to service customers successfully. - Unrealistic SLAs that force a focus on closing cases as opposed to actually solving and preventing problems for the customers. - HR ignores complaints filed against favored people. - Retaliation in the form of discipline or threats of it happen if you report issues with management or the product. - CEO believes in the "Plandemic" conspiracy theories and regularly emails such content to all staff which is highly inappropriate. - Adversarial environment between departments where different teams micromanage each other. - Outdated PTO policies (Only 2 sick days, very little bereavement time, etc).