Management are absolutely despicable. They are rude, demeaning, unprofessional and condescending to the staff. There is not a system in place where adequate training is provided. The extent of the training includes reading a pamphlet of the various sites and then shadowing your co worker for an hour. At which point you will then be thrown on the phone. They make ridiculous policies and then change them within two hours. There is no consistency in any of the policies. If they continue like this I will be surprised if they will be in business another 5 years.