employer cover photo
employer logo
employer logo

Premium Retail Services

Part of Acosta Group

Engaged employer

Never give raises - Merchandiser Premium Retail Services Employee Review

3.0
27 Apr 2012
Recommend
CEO approval
Business outlook

Pros

flex. work schedule work on your own never boring

Cons

They never ever give a pay raise. Was there for 13 years. They start you out at one hourly rate and that is where you stay until you quit. Very seldom do they pay for mileage. Way too much printing of instructions and job reports which they don't pay for. Want you to take a picture of every job with your own camera, no extra pay for that. They ding you if you don't take pictures, even when you tell them the store does not aloow picture taking. Now they rate you on a points system and if you get below a certain point they fire you.

Explore other reviews about Premium Retail Services

5.0
3 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great Team, Very Friendly, and received lots of support

Cons

Sometimes there wouldn't be any early enough communication

avatar
Premium Retail Services Response
5mo
Thank you for sharing your experience and for the positive feedback. We’re happy to hear you found the role fulfilling and felt supported by a friendly, collaborative team. We also appreciate your note on communication and are continually working to improve timely and proactive updates. We wish you continued success in your next chapter and thank you for your contributions.
4.0
18 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Extremely flexible scheduling which allows for a good work/life balance Direct manager is very responsive Great variety of work to be done or the option to do just one type of work regularly 401k match

Cons

Pay is state minimum wage No longer paid for drive time since Acosta Group merged Crossmark with Premium Mileage payment is minimal- 30¢/mi from location to location excluding travel from and to your home location Working Advantage benefits for pt employees is terrible (rated a D+ with the BBB) No direct opportunity to move up in the ranks yet it's supposedly encouraged Company tends to hire pt to save itself more money and encourage pt employees to work ft when short-staffed and during the summer and holiday seasons Even district managers/direct field supervisors are pt and don't make a living wage No company-issued equipment Estimated times for service orders are often inaccurate because real world experiences (such as busy stores and customers interrupting your work) aren't factored in Often assigned survive orders for work I haven't received training for Most training is not hands on but you do learn as you go especially if your do the same types of service orders regularly

1
avatar
Premium Retail Services Response
1mo
Thank you for your detailed feedback and for your continued service over the years, we truly value your commitment. We’re glad to hear you’ve had a positive experience with scheduling flexibility, variety in work, responsiveness from your manager, and benefits like the 401(k) match. We also appreciate you sharing your concerns around pay structure, mileage and travel compensation, training, equipment, and communication. Your insights are important, and we remain focused on continuously evaluating how we can better support and equip our field teams.
See reviews by: Helpful|Rating|Date|All