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Premium Retail Services

Part of Acosta Group

Engaged employer

No responses. Can't get paid. - Demonstrator Premium Retail Services Employee Review

1.0
28 Nov 2012
Recommend
CEO approval
Business outlook

Pros

It's Easy to get hired.

Cons

Getting paid by these folks takes complaints to the state labor board. You can't get them to say how you are getting paid. They take 11-14 days to pay you, then pay on a debit card which takes an additional 72 hours to transfer the money to your bank. Nice interest on our money! Emails and phone calls get no response. You have to submit your hours that day. Then you go online to affirm you worked those hours, but they are wrong or don't appear on line. You can't reach anyone to get information. Errors are commonplace. They blame you for their errors. It takes 30 days just to get your pay card, so you won't get paid for a month. Then it takes longer to get your money for your first job. They pay in weird time periods that don't match "weeks," so it's nearly impossible to check for overtime and verify if they adhere to overtime laws. That's especially true as they won't give pay stubs or even provide access to payroll records so you can check. As with any agency, they charge more than they pay, which is how they make their profit. But two weeks for you to get paid for your work means they get interest on the thousands of employees, while those employees (typically minimum wage) can't get paid. Oh, the debit card that they pay you has a charge for almost every transaction. Unless you have a sheet and are tracking your balance, which bank, which atm, which merchant and how they ring up your transaction, you can end up with all sorts of fees getting access to your pay. Just one more way to get them money. They save by not mailing a paycheck and the debit card company makes tons of money by minimum wage people trying to pay for groceries who don't know how much money is coming in when. Yeah, they have time to constantly check if the two week delay has given them their pittance and how much was taken out as they get no notification as to when it might have been deposited and what fees are being taken out. Geez, what a great business model. You get to make money on your own employees!

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
3w
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
4.0
18 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Extremely flexible scheduling which allows for a good work/life balance Direct manager is very responsive Great variety of work to be done or the option to do just one type of work regularly 401k match

Cons

Pay is state minimum wage No longer paid for drive time since Acosta Group merged Crossmark with Premium Mileage payment is minimal- 30¢/mi from location to location excluding travel from and to your home location Working Advantage benefits for pt employees is terrible (rated a D+ with the BBB) No direct opportunity to move up in the ranks yet it's supposedly encouraged Company tends to hire pt to save itself more money and encourage pt employees to work ft when short-staffed and during the summer and holiday seasons Even district managers/direct field supervisors are pt and don't make a living wage No company-issued equipment Estimated times for service orders are often inaccurate because real world experiences (such as busy stores and customers interrupting your work) aren't factored in Often assigned survive orders for work I haven't received training for Most training is not hands on but you do learn as you go especially if your do the same types of service orders regularly

1
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Premium Retail Services Response
1mo
Thank you for your detailed feedback and for your continued service over the years, we truly value your commitment. We’re glad to hear you’ve had a positive experience with scheduling flexibility, variety in work, responsiveness from your manager, and benefits like the 401(k) match. We also appreciate you sharing your concerns around pay structure, mileage and travel compensation, training, equipment, and communication. Your insights are important, and we remain focused on continuously evaluating how we can better support and equip our field teams.
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