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Premium Retail Services

Part of Acosta Group

Engaged employer

Terrible, Unprofessional. Will Never Work For Again. - Merchandiser Premium Retail Services Employee Review

2.0
26 Mar 2013
Recommend
CEO approval
Business outlook

Pros

Flexibility of schedule Work at your own pace

Cons

Will hire anyone and I mean ANYONE. That's great until you're a team lead full of useless people. Regional Market Managers are a joke and very unprofessional. The one I currently work for can't even spell properly. Have to drive all over creation with no regard from management. Have to do tons of things that are way outside the scope of what you are hired for. Don't like it? Too bad. VERY high turn-over rate so the few reps they do keep get run ragged covering everyone's territory. Management is unethical, literally have asked me to lie to corporate clients dozens of times. Constant all day and night emails and phonecalls are very annoying. So much driving. I know I've mentioned this already but it's that bad. Some weeks you'll have 50 hours of work then the net week you'll have 10 even though you signed up for 20.

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
3w
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
4.0
18 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Extremely flexible scheduling which allows for a good work/life balance Direct manager is very responsive Great variety of work to be done or the option to do just one type of work regularly 401k match

Cons

Pay is state minimum wage No longer paid for drive time since Acosta Group merged Crossmark with Premium Mileage payment is minimal- 30¢/mi from location to location excluding travel from and to your home location Working Advantage benefits for pt employees is terrible (rated a D+ with the BBB) No direct opportunity to move up in the ranks yet it's supposedly encouraged Company tends to hire pt to save itself more money and encourage pt employees to work ft when short-staffed and during the summer and holiday seasons Even district managers/direct field supervisors are pt and don't make a living wage No company-issued equipment Estimated times for service orders are often inaccurate because real world experiences (such as busy stores and customers interrupting your work) aren't factored in Often assigned survive orders for work I haven't received training for Most training is not hands on but you do learn as you go especially if your do the same types of service orders regularly

1
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Premium Retail Services Response
1mo
Thank you for your detailed feedback and for your continued service over the years, we truly value your commitment. We’re glad to hear you’ve had a positive experience with scheduling flexibility, variety in work, responsiveness from your manager, and benefits like the 401(k) match. We also appreciate you sharing your concerns around pay structure, mileage and travel compensation, training, equipment, and communication. Your insights are important, and we remain focused on continuously evaluating how we can better support and equip our field teams.
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