employer cover photo
employer logo
employer logo

Premium Retail Services

Part of Acosta Group

Engaged employer

Stay Away - Retail Wireless Consultant Premium Retail Services Employee Review

1.0
1 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Nada, zip, zilch. There is no good reason to take this job.

Cons

You might get 2 to 3 days per week. Their entire system is disorganized. Your log in information won't work correctly & you'll be provided solutions that don't work. Finally, when you drill it into their head, they'll get it fixed. If you cannot sell a new post paid within the first 4 days of working within the Walmart location, they'll start gaslighting you via the schedule in their 360 app. You'll be scheduled for the next day then you'll go in and your schedule has been removed and be told you were never scheduled for that day. The online training emphasises the need to have 2 forms of ID for any post paid by Walmart policy. Management will allow activations with only one form of ID or sometimes none at all. The online training is outdated, much of it doesn't really apply anymore. If you get hired, you'll work only 2 of 3 stores while the location with the highest sales are largely staffed by management. You'll spend a good portion of your day fixing issues other people have caused on prior shifts or walking around trying to start up a conversation if you can find any customers. In the end, don't leave a job or turn down another job for this one. They run through people like water. God forbid you have a prepaid Straight Talk activation that doesn't activate, you'll spend hrs with their automated system hanging up in you before you finally reach a live person who can help you. The entire experience has been frustrating and demoralizing. The moment the training in 360 started acting up and not working in the way it says we're supposed to use it, I should have backed out. This is great if you want to fill a couple of weeks between employment, otherwise run the other way. Trust me, no one ever truly does the bill explanation and you'll have people selling phones without the customer present and leaving the phones unsecured in random drawers. If you have a problem logging into something, good luck getting it fixed before you request it 6 to 10 times.

avatar
Premium Retail Services Response
1y
Thank you for your review and for sharing your concerns. We’re sorry to hear about your challenges and take your feedback seriously. Please email us immediately at reviews@premiumretail.com so we can look into this further and address your concerns. We’re committed to making improvements and appreciate your input.

Explore other reviews about Premium Retail Services

5.0
17 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

avatar
Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
See reviews by: Helpful|Rating|Date|All