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Premium Retail Services

Part of Acosta Group

Engaged employer

Stay Far Away - Area Manager Premium Retail Services Employee Review

2.0
10 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Work from home. At this point, that's it.

Cons

Dwindling benefits, reduced mileage reimbursement (down to .30 from .33, seriously? With the price of gas and car maintenance?), increased commute mileage deduction from 20 miles to 40 miles, reduced telecommunications expenses (from $100 to $25 a month), unrealistic demands on area managers- expecting 100% coverage in areas where staffing is challenging and they start reps between $11-$12 an hour. There's no incentive for them to drive outside their zones with the mileage policy and reimbursement rate. New FT employees have had their PTO accumulation cut by one week a year. Moved from a wfh to a hybrid model for most corporate positions, so unless you're near a major hub, you have no opportunity to advance.

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Premium Retail Services Response
1y
Thank you for your feedback. We're sorry to hear about your dissatisfaction with the recent changes and understand your concerns regarding benefits, compensation, and staffing challenges. We value your long-term commitment to the company and recognize the impact that these changes have had on your experience. Please know that we take your feedback seriously, and it will be shared with the appropriate teams as we continue to evaluate ways to improve our policies and support our employees. If you'd like to discuss your concerns further, please reach out to us directly at reviews@premiumretail.com.

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

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