employer cover photo
employer logo
employer logo

Premium Retail Services

Part of Acosta Group

Engaged employer

Toxic Work Culture, Retaliatory Practices, and Zero Accountability - Wireless Sales Representative Premium Retail Services Employee Review

1.0
26 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Some coworkers were decent people trying to survive the chaos. Occasionally flexible scheduling—until you speak up.

Cons

Retaliation is real. After raising concerns about unethical sales practices and questionable leadership behavior, my hours were deliberately cut and my role was quietly posted online before I was terminated—without explanation. Deflection and blame-shifting are the norm. Management deflects responsibility onto frontline employees for systemic issues they refuse to address. Silencing is policy. Speaking out about wrongdoing is met with passive-aggressive punishments, cold shoulder tactics, and ultimately termination. Unrealistic expectations. You’re pressured to push wireless conversions across all carriers—even when customers clearly state a preference. Refusal to do so impacts your hours, reputation, and job security. No HR protection. Concerns brought to leadership vanish into the void or are met with empty corporate-speak. Job insecurity is weaponized. If they don’t like you, they’ll find a way to replace you quietly—and fast.

avatar
Premium Retail Services Response
9mo
Thank you for sharing your experience. We’re truly sorry to hear about the concerns you raised, as this does not reflect the culture we strive for at Premium. We take feedback like this very seriously and would like the opportunity to learn more so we can address it directly. Please reach out to us at reviews@premiumretail.com so our team can connect with you.

Explore other reviews about Premium Retail Services

5.0
3 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great Team, Very Friendly, and received lots of support

Cons

Sometimes there wouldn't be any early enough communication

avatar
Premium Retail Services Response
4mo
Thank you for sharing your experience and for the positive feedback. We’re happy to hear you found the role fulfilling and felt supported by a friendly, collaborative team. We also appreciate your note on communication and are continually working to improve timely and proactive updates. We wish you continued success in your next chapter and thank you for your contributions.
2.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

1. It was definitely a great perk being able to create our own schedules to some extent; 2. Working independently was great; Having several stores to go to and a variety of tasks made the job more interesting and fun, and you learn a lot.

Cons

1. Very difficult to complete tasks in the time allotted - you work a lot of hours for free. They tell you to stop and checkout at the end of time, however the app doesn't allow you to checkout. 2. Management was extremely lacking on management, leadership, and especially people skills. We never heard from heard. If we had a question, the answer was always "do the best you can". 3. Like I said, zero communication. When I first started I was apparently working my position, and covering another without knowing. I was very stressful and chaotic, although I chalked in up to just being new. Not so, It was from working two positions. When another person was hired 3 months later I all of a sudden lost a lot of hours. That's when I realized I was being used, and yes, I say used! If she would have explained to me when I started what the situation was, I would have had no problem, but when you put a brand new person in this situation and they are struggling, it would be a nice decision on the managers part to communicate the situation and reassure me that I am not going crazy.

See reviews by: Helpful|Rating|Date|All