Great Company to work for !!! - Client Service Representative PrimePay Employee Review

5.0
29 Jan 2020
Recommend
CEO approval
Business outlook

Pros

If you like a stable environment, this position is most likely perfect for you. As long as you’re dependable, eager to learn and are an effective communicator, you’ll fit right in. Some of our participants are great, and we strive to treat them like family, helping them to understand and take full advantage of their benefits.

Cons

Constantly Changing Work Environment - IRS laws are constantly being changed and updated, so can be a challenge for previous FSA/HRA and COBRA beneficiaries who don't think things should ever change. LOL Steady paced, busy days during open enrollment season.

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PrimePay Response
6y
Thanks for the review! We appreciate the feedback you provided regarding plan policies and procedures. We will be sure to emphasize that in training. We want to ensure that all staff has the knowledge and tools to do their jobs to the best of their abilities.

Explore other reviews about PrimePay

5.0
27 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Remote work Coworkers who want to do well and try to help each other out My manager is fair and helpful I like the #CultureClub

Cons

Black out period in December and January

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PrimePay Response
11mo
Thank you for sharing your experience. We're glad to hear you enjoy the remote work environment, supportive coworkers, and your manager’s leadership. It’s great to know you also appreciate initiatives like the Culture Club. We understand the concerns around blackout periods and appreciate your thoughtful perspective on the benefits of remote work—it’s something we continue to evaluate as we shape the future of our workplace.
3.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

nice facility great coworkers successful product platform

Cons

low salary non interest on feedback low manager support- overworked leaders

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PrimePay Response
1mo
Thank you for taking the time to share your feedback and for your years with PrimePay. We’re glad to hear you enjoyed the facility, valued your coworkers, and believed in the strength of our product platform. We also appreciate your honest feedback regarding compensation, support, and leadership workload. We understand how important it is for employees to feel heard and supported, and feedback like yours helps us continue evaluating opportunities for improvement across the organization. We wish you the very best in your future endeavors and appreciate the contributions you made during your time with us.
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