Pros
Hybrid, which allows WFH 2 days week.
Lots of nice people work there. Management in the CSR department was supportive - until they weren't.
Cons
Low base pay. They try to make it sound like you'll make it up in "bonuses" for hitting metrics, but it's really just a way to cheap out on paying employees.
Hybrid, they still make you waste time and gas to go into the office 3 days a week. If the job can be done from home one day, it can be done from home every day. They try to justify it by saying that collaboration happens in the office, but that's just BS. Its call center - there is no collaboration possible. If it were a multi-disciplinary laboratory, it would be different. but it's not, it's just a call center. They are just trying to justify the office building rental contract they signed before covid.
Their philosophy is "Do the bare minimum possible to help callers and get them off the phone in 8 minutes or less." You can either have good customer service, or get them off the phone as fast as possible, but not both.
You're still just an unimportant cog in the machine. They'll be nice to you until they decide to get rid of you. No severance, nothing but an escort out the door.
Little chance for advancement. They talk a lot about promoting from within, but those opportunities are few and far between.