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Progressive Insurance

Engaged employer

If you can get in, great place to work! - Anonymous employee Progressive Insurance Employee Review

4.0
22 Jul 2009
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

ETB - Eaned Time Benefit - Vacation and Sick Time are combined, so you can take off when you need it, also if a normally paid holiday is on weekend, you get more ETB for the which is portioned to you at each pay period. You earn time off and potentially could take after your first pay check. Benefits - Medical, Dental, Vison - the premuim rates are so low compared to other companies. We pay a small portion of the premium, unless other companies where I had to 100% of the premium plus an administration fee to my employer. Internal Job Opportunities - These are more scarce now, but they do still exist. I have been able to move around the company and retain my tenure and benefits. Some of my positions have been completely different at different physicial location, but I had the consistency of retaining my benefits, while exploring new opportunities.

Cons

Internal Job Opportunities - They are wonderful when you can find them, but they are more scarce now in these economic times. Also, you have to convince recruiting that you worthy. Getting through the recruiting barrier almsot seems like an insurrmountable a task. It is only slightly easier, if you are already an employee. Choose your workgroup carefully - depending on what group you are hired into or transfer into, you may be stuck there for 6 mos to a year before you can bail. Not all workgroups are equal. You can survive them, but it is so much better to get into the good ones.

Explore other reviews about Progressive Insurance

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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