The money can be good but you have to sell your soul - Managed Repair Representative Progressive Insurance Employee Review

Television ads promote price not service. You may wonder why many claimants get stuck with 10 or 15% fault with a claim here when clear fault lies with an Insured. You can guess why that happens (I won't disclose how or why, as that may be considered as "confidential"). They treat customers, body shops and anyone who has a difference of opinion like complete garbage. I drove over 4 hours every day, working 12 hours every day with no paid overtime and micro managed. There were some areas in the country that it was better working conditions, but overall, it is a company who run as far from the golden rule as they can despite what they will tell you. I likely would have been diagnosed as clinically depressed. I am so blessed that I escaped that company and found greener pastures. Parts usage is a joke here. Repair times are a joke. Cycle time is a joke and includes weekends. I was told to tell body shops that the large jobs will soak up the cycle time of the small jobs where a 4 hour job on a friday dropoff needs to be done on friday, per the system. I would receive spreadsheets of network shop results statewide, and nearly every shop statewide would be in the red. The shops were the problem, not the expectations. The dollar is valued first and foremost, people are on the bottom of the value system here. While I made a lot of money in those 12 years and may have boosted my financial success in life, it was a career waste. If you are seeking a company with ethics, integrity, morals or other worthy attributes, look elsewhere. Also, their HR department is management support and that is all. HR here is strictly against employees and you will lose every time. It was my opinion that the further west you go, the better the job gets. i.e. west coast may be where its at, but that is unverified as fact.