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Progressive Insurance

Engaged employer

When you work hard, you get to play hard. Great company to work for. - Claims Manager Progressive Insurance Employee Review

5.0
20 May 2008
Recommend
CEO approval
Business outlook

Pros

Because I have dedicated myself to my job as a career, I have seen much effort placed in my development. Senior management understands that employees need to have attainable goals. Monthly coaching discussions are emphasized to assist in each person's growth. There are so many different avenues to get into within the company. It's no secret that Progressive spends a lot of money on training good people. It's the reason we have scouts constantly looking to steal away our talent. Senior management recognizes that people are people outside of the workforce. We come together inside the office as one big team and leave outside differences behind us.

Cons

If you work in claims, the workload can be very intense. It's pretty much a product of "Corporate America" to be pushed and prodded with the words "accuracy" and "efficiency" so Progressive is not alone. But a standard 8 hour shift, not to mention the stress going home can be very wearing. BUT, the pressure I've endured has only made me a stronger person, even outside of the company.

Explore other reviews about Progressive Insurance

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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