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Progressive Insurance

Engaged employer

Great place to work !! - Training Progressive Insurance Employee Review

5.0
28 May 2008
Recommend
CEO approval
Business outlook

Pros

My manager cares about me and how I feel about my job. I am paid fairly for the work I do. My job allows me the flexibility to manage my work life and home life. My boss gives me positive feedback as well as constructive criticism when needed. Reviews are done timely and throughout the year to ensure that you know where you stand on your objectives and goals. Career opportunities are available if you have the flexibility to move within the United States. My vacation and time off benefits are very flexible. I have the ability to request time off and know that if I do go on vacation, my job can be managed by someone else while I am gone.

Cons

There are some instances of unfairness in promotions and salaries based on being "liked" vs. actual job effectiveness.

Explore other reviews about Progressive Insurance

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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