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Progressive Insurance

Engaged employer

The company I once knew is unrecognizable - Anonymous employee Progressive Insurance Employee Review

2.0
25 Nov 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work from home Decent pay 401k match Diversity & Inclusion

Cons

Workload has become unsustainable. There are so many people that I know that are on leave or on meds due to stress. OT is no longer an option but is required to stay on top of the workload. I no longer recognize the company I once knew. You are asking people to literally work 7 days a week - do you really think that people want to sell their soul to their billion dollar employer? Money is not the motivating factor for many of us. A sense of purpose, making a difference and not being a number is. While I once felt that I was part of something great that sense is gone. In addition, your benefit offerings for 2022 are lackluster and expensive. I am vaccinated but your charging a non-vax fee & working spouse fee as well. Do you realize that inflation is already an issue and you are requiring that people with families pay out nearly $300 / paycheck for medical benefits?

Explore other reviews about Progressive Insurance

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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