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Progressive Insurance

Engaged employer

Progressive is a decent place to have a job, but a terrible place to have a career. - Anonymous employee Progressive Insurance Employee Review

3.0
17 Jan 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The dress code is fairly relaxed and the schedules outside of claims and the call center are relatively flexible.

Cons

Progressive is a decent place to have a job, but a terrible place to have a career. Meaning that if you aspire to grow, learn, and advance, it is not a good place to be. However, if all you want steady paycheck, your needs will be met. Many in senior management has been in place for decades. I suspect that many of these people started at the company when it was smaller and growing at a much faster pace. The company is not growing fast enough for new people to enter the ranks of management. Therefore, you can expect to stay in the position that you were originally hired into, or you will make a series of lateral moves. The few opportunities that do present themselves will be reserved for the friends of management. In addition, you should not expect to move across the organization. If you are thinking of applying to the company for a position, with the idea of getting your foot in the door, and then transferring to another position (e.g. sales to finance), I’d suggest otherwise. The company is a collection of silos and the managers tend to run the departments like their personal fiefdoms. Your education and experience account for little at this company. It is more important that you are friends with the right people. Cronyism and politics are rampant at Progressive.

Explore other reviews about Progressive Insurance

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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