Pros
This company is only good for a paycheck.
Cons
Please strongly consider all other options you may have before taking on a role with Progressive. This review will be quite lengthy as I will be transparent about the truth behind this company. For starters, I was told during the interview process my responsibilities would focus solely on the servicing of automotive insurance policies (ex. taking payments, adjusting coverages, issuing/reissuing policy documents, etc), but you are forced to effectively pitch additional insurance products to customers who can barely afford to make their monthly auto bill payments. If you are unable to persuade customers to purchase other products it will negatively impact your metrics and affect your ability to be promoted within the company. Additionally, you will be provided more training on sales pitching than how to effectively service policies. The pay is not enough for the amount of stress you will experience. The annual bonuses are heavily taxed and the "raises" honestly are a slap in the face. The employee insurance options are not worth purchasing because the providers pick and choose which claims they will pay, even for in-network providers. Also, if you become dissastified with your insurance options and want to discontinue coverage, HR will deny your request unless you have a qualifying life event. Your servicing group will handle 70,000+ calls daily, so expect calls to come in about every 5-6 seconds. Aside from the typical breaks, you are allowed to use specific phone modes alloted for misc. activity throughout your shift, but expect your supervisor to hound you for every second you are not available to take calls. As for career progression, leadership shows favoritism, you must gain the approval of current supervisors to be considered for other roles, and you will be provided conflicting information surrounding the timeframe required to remain in your current role. The company does have many flexible scheduling options but gaining approval is very difficult and unpredictable, even for PTO scheduled months in advance. Honestly, receiving a paycheck is the only positive of working at Progressive. Please do not allow the many speeches of "inclusion" or all the other bells and whistles to blind you because working for this company has been terrible. They brag about only hiring 2% of all applicants but the turnover rate is through the roof. You will be treated like just a number and the abuse from supervisors and customers will become overwhelming. The only "happy" employees are those that do not take calls but spew orders left and right. I dread clocking in every day and suffer severe migranes and debilitating anxiety. This review is not even the half of Progressive's downsides but please consider this as a warning. I want to steer as many people as I can away from excessive stress that will begin to consume you