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Progressive Insurance

Engaged employer

Profit at Any Cost - Underwriter Progressive Insurance Employee Review

1.0
4 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Ability to gain experience and have a Fortune 500 corporation on your resume.

Cons

-An entire Harvard Business Review article could be written on how Progressive has failed as an employer. -Progressive’s most successful marketing campaign is not Flo; it is their internal “Diversity and Inclusion” efforts. Example 1: Did you know that Progressive’s Board of Directors only has two minority board members? One since 2018 and the other since 2020. Is it possible that the 2020 addition is because Progressive was aiming to remain compliant with the U.S. Securities and Exchange Commission (SEC) 2021 approved rule requiring most companies on the Nasdaq Exchange to have at least two directors from underrepresented groups – minority, female, or LGBTQ+ – or to explain why they don’t? Example 2: Progressive Home has an unbelievably low number of minorities as leaders in general and did not have a minority (ethnicity) in their Executive Leadership until 2021. -Progressive Corporation does NOT live their own values. -They sure live the “Profit” value… Which is probably why you read so many negative reviews about work life balance. From business textbook: “The values adopted by lower-level employees however, will be top management’s real values. So, if the corporation has a code of conduct that expresses excellent ethical values but top management shows that it EXPECTS PROFIT AT ANY COST, then the values adopted by lower-level employees will likely relate to profit at any cost rather than to values appearing in the code of conduct.” - Some management does NOT have the technical expertise to lead a specific team. -Management stated that because their “salary grades” are higher (for example 39, 48, 57, etc.) they should have the meeting room instead of lower salary grade employees. -Employees seem defeated, overworked, underappreciated, and sad that they feel they “cannot leave the organization because of stability.” -If management does not like you, they can impact your ability to get a raise, your ability to get promoted, your annual review, and ultimately your career. Instead of getting coached or receiving feedback, they get promoted. -Progressive's race to “Return to Profitability” is never ending. Progressive will continue to move the post in order to get you to work more hours. -Some teams are treated like ROYALTY. Ping-Pong breaks? Sure thing! One-hour tournaments under the impression of “Team Building”? Why not! Special meeting with management? Sign them up! -Nepotism and cronyism are well and alive at Progressive Home. If your mommy or daddy worked there and helped build the organization, or if you went to Shorecrest Highschool, opportunities for advancement came by easier for you. -There are better 401k plans out there.

Explore other reviews about Progressive Insurance

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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