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Progressive Insurance

Engaged employer

Run from this company- don’t walk - Claims Adjuster Progressive Insurance Employee Review

1.0
24 Jun 2025
Recommend
CEO approval
Business outlook

Pros

The only good thing is the bonus is completely company performance based. I’d consider it profit sharing, but they’ll tell you that’s not it. Regardless, it’s not based on individual performance.

Cons

The workload. It’s appalling, unimaginable, and worse than you’d expect if you were being warned about how heavy the workload is. There is no such thing as a 40 hour work week here. The turnover is unlike anything I’ve ever seen. They have two teams which drive that point home. The first is a team of approximately 5 people whose entire job is to do onboarding of new hires just for the claims adjuster position. Not the claims department as a whole- this one position. They have to keep the hiring faucet turned on full blast because they are constantly trying to replace all those that quit. The second team is also about 5 people, and their job is simply to take the claims from those who have quit. Technically if you get fired too, but you don’t get fired at progressive because you’ll quit before that happens. The only way to get promotions is to lick boots. Your salary, so you don’t get paid for the 10-20 hours you work over 40. It’s common practice to use your PTO to work just so you don’t get assigned new claims. And you have to be looped into the call center three days a week without any reduction in work assignments. When people take PTO and actually don’t work, everyone in your team has to work their stuff. So they’ve set up a good system to never use your PTO legitimately because when you do, you end up punishing your team on top of having a nightmare when you return. Their DEI is a joke, because you won’t have even a second to engage or participate in any of it.

Explore other reviews about Progressive Insurance

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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