Pros
So far, I appreciate the support from our upper leadership, particularly our QA in terms of assisting us in working on our cases. If we need clarification/verification on some cases, we get the response in a professional and timely manner. I also feel that we are given enough time to accomplish our task, that makes us perform our work achieving quality in the task that we do. I also feel that we are not micromanaged, just enough push to get us through the day. Also, we have needs outside work and so far, we have received support in terms of giving us time to accomplish our errands; for example, if we need to go to doctor's appointments or family emergencies, they have been supportive in letting us manage those important things that need to be done while still meeting our work hours. (We use PTO in those missed work times).
Cons
A more generous time of PTO hours will be great to provide more work-life balance to the employees. Currently, the company offers only 4 hours per paycheck. Also, it would be great if you offer 4/10s workdays; 4 days/ 10 hours so employees have the time to run errands during weekdays (e.g doctor's appointments, attend school activities for kids) without using PTO hours, or open up part-time positions (20 - 24-hour workdays/week).