Pros
If you're good at data management (there's a lot) and working very very quickly, absolutely fine job
It's heavy on problem-solving and managing your own skills and knowledge, so if you're very independent, bonus
Talking to customers is wonderful because you don't have the same rules as Work Coaches
If you're independent and can just get on with it, the job itself is wonderful. The other advisers are lovely. Working with Job Centres, really nice and will help you feel part of the team. The power structure itself makes everything fall apart.
Cons
In the day-to-day, seeing people and making CVs and giving advice is fine as long as you're decent on a computer - and I mean pretty decent, and quick, there is A LOT of paperwork and rules.
As soon as management, quality, HR, IT get involved, it's the worst day of your life.
So much belittling and micromanaging, nasty mentalities in managers who will never help you, rude higher management who do not care about anything except for what you're doing for the business. Are you bringing in money for the company? No? Then leave.
There was a manager here who died this year, and he may have been the last decent manager this contract had.
Managers will also try and lie to your face to get you to do what they asked. An extreme amount of ego and constant power trips, and they will try and blame you for problems every single week.
Considering it's an employability service, the only thing they care about any more is profits, financial profiles, bringing money in.
Started making everyone redundant who wasn't an adviser.
The training is AWFUL. It only teaches new advisers how to follow their rules.