EVQ is a joke. Pay structure is awful - Medicare Agent Prudential Employee Review

1.0
6 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Work from home is about the only good thing.

Cons

The company ruined a good thing by changing their pay structure. Agents get bogus unqualified transfers or misled seniors calling in asking for a $2000 check. If you don’t sell a plan to those bogus calls, it affects your pay. You end up getting $23 per policy if you don’t get any good calls. Good agents don’t even want to work anymore. Very disappointing. Was great before they wrecked it with this evq nonsense. Pay isn’t fair or exciting. They seem to be pinching Pennie’s and taking the agent’s milk money now. Reminds me of Health IQ before they crashed and burned. Not honorable, no support, tickets left unresolved, misleading advertising if any, pay is so bad it’s insulting. Worst pay structure I have ever seen in a Medicare brokerage.

Explore other reviews about Prudential

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The culture and the way Pru treats it's employees is wonderful. They vet their hires thorougly, so you rarely find anyone that is not terrific in their role. Their benefits are also great.

Cons

Current AI adaptation has sent the tech side of the organization into a bit of a spin, as it has in almost all organizations. Due to that, some reorganization have been occurring, and many very talented leaders have been laid off. But the focus remains on the customer always, and no doubt these changes will level off soon.

2.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Competitive compensation and solid benefits package. The company offers good resources, strong brand recognition, and opportunities to work with talented colleagues across the organization.

Cons

Frequent reorganizations and ongoing restructuring can create uncertainty and make it difficult to maintain momentum. Decision-making is often influenced by the company’s “Pru Polite” culture, which can discourage candid feedback and constructive debate. Advancement and opportunities can at times feel driven more by relationships and favoritism than by performance and merit. Collaboration across teams is inconsistent, and silos can make it challenging to work effectively toward shared goals.

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