Still using outbound call stats as the main KPI - Sales QA Employee Review

2.0
8 Dec 2020
Recommend
CEO approval
Business outlook

Pros

Good internal training and access to wide portfolio of learning to develop your skills. Great marketing support and mature processes, and decent systems. Reputable company from customer perspective. Quality assured for customers.

Cons

Dated micro management. Call centre vibe, with outward calls being the main KPI. Managers listening into calls that were recorded before GDPR forced change. Poor and dated approach with no benefit.

Explore other reviews about QA

5.0
13 Mar 2026
Recommend
CEO approval
Business outlook

Pros

good company helpful colleagues managers

Cons

nothing to say about this company

1.0
24 Aug 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The skills platform developed by the former Cloud Academy team was innovative and well-received by customers.

Cons

Since my voluntary departure, the company has proven to be unreliable and somewhat cagey. Under the terms of their articles of association and ISD, they had 12 months to repurchase my preferred shares. Nearly 18 months have passed, and they refuse to repurchase my shares or communicate any reasons for the delay. One might conclude that they are dealing with financial difficulties.

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