Great company but worried about the future - Customer Service Representative QA Employee Review

2.0
4 Jun 2024
Recommend
CEO approval
Business outlook

Pros

The people are great although they are losing these great people by the bucketload. Good holiday amount after long service. Flexible working arrangements.

Cons

Real concerns about the new C Suite team. Lots of execs left or let go and then replaced by family and friends of the CEO. The CEO doesn't seem to know what he is doing or what any of his ground staff do. Because people are leaving and the process of recruitment is slow (low wages play a massive part in both aspects - and no annual pay review that was just announced is going to impact this more no doubt!) the workloads for those left have at least doubled. Very low morale at the moment with real and ongoing concern about everyone's futures. The execs seem far too concerned about launching in US rather than what is going on here. How can they justify investing in launching abroad when they can't even offer a cost of living pay increase? This is in effect pay cuts as everything else will increase with minimum wage, except our salaries. The company say they made profits but just not growth, which makes us feel more demotivated that they won't increase pay. We do our job for the love of it, but we do need paying accordingly or we will find places that do. The company really needs to reconsider what is important.

Explore other reviews about QA

5.0
13 Mar 2026
Recommend
CEO approval
Business outlook

Pros

good company helpful colleagues managers

Cons

nothing to say about this company

1.0
24 Aug 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The skills platform developed by the former Cloud Academy team was innovative and well-received by customers.

Cons

Since my voluntary departure, the company has proven to be unreliable and somewhat cagey. Under the terms of their articles of association and ISD, they had 12 months to repurchase my preferred shares. Nearly 18 months have passed, and they refuse to repurchase my shares or communicate any reasons for the delay. One might conclude that they are dealing with financial difficulties.

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