Pros
They offer generous vacation time and benefits.
Cons
They do not pay a living wage. They pay client Service analysts $42k. The career progression is terrible too. My colleague who Is a specialist has worked there for 5 years and only makes $45k. They say they are all about "culture" but it's all fake, smoke show. You can not be about culture while paying poverty wages. They expect too much, they expect perfection but want to pay peanuts. There are a tonne of people quitting as they have made a ton of changes in the customer service department that no one is happy with. The team leads are lazy and only care about themselves and upper management don't seem to notice or care. The company only offers good vacation time to distract you from your barely over minimum wage salary. They have taken away our internal support line as a way to save money and people are quitting in droves. Save yourself the headache and find a different job.