Pros
Queens Community House (QCH) has a way of making your work feel important. They make you feel that you are making a difference. You can tell that each individual cares about their work and cares about the success of their participants.
Cons
The execution of these amazing goals usually are not on par with the nature of the goal itself. There is always miscommunication of some sort in every initiative. Staff try their hardest to make programs and initiatives work, but they do not work. My main criticism of this organization is there inability to think about the human cost of creating new initiatives and policies. I understand that this was unprecedented times due to COVID-19, but the organization seemed to have tunnel vision and really focused on their participants while their staff suffered tremendously. The executive team also has the tendency to advertise certain statistics to demonstrate to staff that their program was successful, but these measurements never truly equated to anything close to how programmatic success was defined. There is a major problem with this organization hiring and retaining staff. This is mainly due to there not being any sort of staff trajectory. No one from specific departments want to stay working at QCH for more than a year and yet they are not willing to address this issue with junior staff. You feel like you're an intern and not a fulltime professional in this field. The pay is also ridiculously low. Supervisors are all stuck in older management styles that do not work in this day and the overall organization definitely micromanages their employees.