Pros
Questrade was a great group, and my most enjoyable role so far. The changes to how we worked were definitely a huge step in the right direction, and as a result, we were very empowered with some great tools and resources to support our day-to-day activities. A big part of this was their forward-thinking approach to Ai that led to some definite skill-building across peers and entire teams. I have former teammates who have moved on to larger financial institutions, and this is the one thing they miss - access to Ai that empowers them.
Cons
Strategic decisions have had a huge impact on the culture and the business in the last 12+ months. What was once a great workplace has been replaced by the typical "no one is safe" environment. Loyalty is out the window, with a definite shift towards people as disposable commodities. If you want a prime example of how a consulting agency (aka Deloitte) implements a theoretical strategy in the real world, keep an eye on Questrade.
