More work with no resources or extra time to do it - Manager QuikTrip Employee Review

Salaried employees are currently managing a very high workload and level of responsibility. In addition to their scheduled 50-hour workweeks, they handle hundreds of calls and texts each month and remain on call around the clock. This level of availability and communication often brings the total workload closer to 60 hours per week. Employees are also expected to meet additional criteria beyond their defined job descriptions—often without the additional time, resources, or training needed to successfully meet those expectations. Currently, only 4 hours per week are allotted for following up on 21 shifts, overseeing 30+ employees, completing administrative tasks, and training staff. The expectations for the role are extremely ambitious given the current structure. To ensure continued success and sustainability, it may be worth re-evaluating workload distribution, time allocation, and available support resources.