Pros
None that I can think of.
Cons
(I work from home) Very cliquey (It's a big club and you ain't in it, unless you suck up) and if you stand up for yourself for mistreatment from TLs, managers etc. you become a target. The pay is low, training is inadequate, the campaign I'm on 4 days training then thrown on the phones and expected to make 90 and above on your weekly QAs (judgment) very micromanaged, they record your calls and your computer screen (some campaigns you have to be on a webcam .) If your a minute late from lunch, break, etc. they freak out but its obvious they are always away from their computers doing whatever they want and getting paid for it. Chat is suppose to be the place to get help but they rarely respond they leave you hanging a lot. They want you to put @ before their name in chat so they get notified and if you don't its obvious their not even in chat because they don't respond. I seriously don't know how these people still have jobs. Oh yeah a TL and a account manager made another agent cry for no good reason at all, its like a bad episode of mean girls (with guys included) I'd seriously look elsewhere for employment, this place is awful.