Extremely disorganized with poorly trained unqualified support staff. - Director of Management Services Rampart Properties Employee Review

The challenge of this job is being able to ever work just a 40 hour week. Expect to work 50-60 hours a week, minimum. Weekly inspections of all your properties are mandatory, no excuses. Inspections are done using a very flawed program. One violation inspection typically takes 5 minutes to record in the system and you have anywhere between 100-700 homes in one community to inspect and anywhere between 5-7 communities each week to inspect. Your communities will be spread out all over 2-3 counties. Managers reports must be produced for every board of directors meeting and typically are 30 to 80+ pages each time. These reports take hours to produce. You are to attend managers meetings every month at 9:00 am, work all day and to bad if you had a late board meeting the night before and have another late board meeting scheduled the same night every month. You are to be at work at 8:00 am no matter what time you worked until in the days and evenings prior. Everyone is expected to answer all emails (30-65 per day), return all phone calls and voice mails every day before leaving. Managers are responsible for a significant amount of work that should be performed by accounts receivables. Still not sure why they have an accounts receivable department as they don't actually do anything. Managers are also now the collections department for their communities and are responsible for processing and following up on all collections, also receiving and processing checks that come in from maintenance fees to attorney collections. This company has over complicated many aspects of property management by producing forms that are not user friendly, does not streamline any aspect of the job and then hides the forms in obscure folders where no one can find them. You are not informed of these forms until you are chided publicly for not using said form. The company wants managers to attend continuing education, but doesn't provide time for studying after hours as you are always behind in your work load and having to put in a minimum of 50-60 hour work weeks. That does not count the number of hours you will be putting in after you go home and on the weekends. When all is said and done by time you figure out your hourly wages the admins make more money per hour and they all leave on time every day. These continuing unrealistic demands and workload have caused many to become very unhappy with the company. Employee turn around has been noticed, but no changes have been implemented to rectify the problems. At the last managers meeting, we, the managers, were given even more responsibilities in the accounts receivable department. This was supposed to be the place I retired from. I will give it 3 more months for noticeable change, then it's time to leave.