Pros
Since the Cox acquisition in August 2018 - PTO, insurance, and 401k benefits became much better. The 401k matching was probably the best benefit. Lunch gets catered on Friday. If you're entry-level and want a good jumping off point, this is the place for you. I really enjoyed my direct teammates and working with them everyday.
Cons
You're going to get overworked, no doubt about that. The expectations of your role will be so broad, that you're inevitably doing something wrong. Management has no real idea or direction with their changes; and restructures seem to be the answer to every service and departmental problem. It's also a social club, so be prepared to play the game of "small office culture" where everyone is "family" to try to fit in. If you're someone who speaks up, don't work here. Your feedback and suggestions won't be seen as anything other than disrespect and challenging authority. People are quitting faster than they can backfill. Most of this is due to continuous fake promises, leading employees on, and unfair/unethical treatment. Other employees who had left recently also experienced a similar process. And if you ever do make a mistake, prepare for that to be held against you for as long as you work there. Over the changes, it remained constant that some of management were the most unprofessional people I've ever worked for and worked with. Incredibly hot-headed, knee-jerk reactions, gaslighting, and scare tactics aplenty. Sometimes it happened publicly where myself and other employees were punished, criticized, humiliated, and called out by name in front of others. It's an HR lawsuit waiting to happen. Your salary won't match what you do, or what you could be getting somewhere else. The "budgeting" magically gets in the way when it comes time for raises, promotions, or hiring skilled and essential employees. The current trend seems to be hiring the least experience labor for the cheapest price, while ignoring the retention of the higher-tiered employees they'll inevitably depend on. I suppose there's a belief that they can be trained into higher roles, but most of them have little or no experience relative to cloud environments. All of it to me points to the model of a corporate call center. In short - over-promised, overworked, and under-delivered.