Rewarding and Enjoyable place to work - Customer Service Specialist RateSetter Employee Review

Good progression Good management Great product

Communication issues between teams and often misalignment between management

- Still a small enough company to feel like you have made a difference and contributed to the goals. - Fantastic products that can help and resolve a lot of consumers monetary dilemmas. - Townhall meetings enable the workforce to be kept up to date with the vision on a monthly basis.

- A lot of influential people have left in the last twelve months which brings with it uncertainty as to why so many have resigned. - Communication is very poor when decision are made overnight and implemented without warning. - Leadership skills still lack across management. - Restrictive approach to renumeration across the whole company even though there are outstanding performers. This can only be due to the vision and p&l. - Fear more employees will resign and move on if they are not felt rewarded or appreciated. - Employee satisfaction is treated like a tick box exercise with a social committee and monthly questionnaire. For a relatively new business this is not the best approach to take and will not gain better morale.