The management are disorganised & they want you to act like a robot - Customer Service Assistant Red Funnel Group Employee Review

Hi there, we appreciate you taking the time to leave a review for Red Funnel. I’m pleased to hear that you feel the camaraderie with your colleagues is strong – we pride ourselves on hiring individuals who meet our ‘TOGETHER’ values & ethos and are very proud of our passionate workforce who work together as a team, going above & beyond and above all, having fun whilst doing it. Red Funnel offers employees free vehicle ferry and Red Jet travel to/from the Isle of Wight as part of our comprehensive benefits package, which also includes 75% discount on South Western Railway. Staff feeding is an additional benefit that is offered to every colleague within the Food & Beverage teams. Furthermore, we continue to work closely with our recognised Trade Unions to review remuneration on an annual basis. In relation to the other points you raise, we would like to reassure you that our shift durations & rest breaks adhere to MCA & Working Time Regulations – crew are rostered for breaks and a mess room is provided for this purpose. As it sounds that you’re still working at Red Funnel, I very much encourage you to speak with your Line Manager (or to me direct) for further clarification on eating and drinking whilst on shift. Contrary to what you described, we very much encourage you to stay energized and hydrated throughout the day and we allow short additional breaks whenever possible. Again, please connect with us for more clarification as it sounds like there may be some misunderstanding here. With respect to the presence of management, every sailing has an Onboard Services Officer who acts as a Line Manager. In our terminals, we have our Duty Operations managers, which are present during the vast majority of operating time. Regarding training and development, we support any colleagues who wish to develop their career within the organisation, Red Funnel has a dedicated Learning & Development Advisor who is available to discuss incentives such as Leadership Development, Apprenticeships and Mentoring. There are many colleagues in the business, especially at management level who have grown and developed with the company. If you’d like to learn more about career progression, do get in touch as I’d love to link you with our L&D Advisor, or even see about getting you to spend some time with someone who has progressed through various roles at Red Funnel. If you would like to discuss any matters raised in your review further, please contact me, Cathy Doust (HR Manger) at cdoust@redfunnel.co.uk (review response written on behalf of HR Director).