1.0
13 Jan 2019
Anonymous employee
Current employee, less than 1 year
Cordova, TN
Recommend
CEO approval
Business outlook
Pros
Honestly, Absolutely Nothing at all.
Cons
For a financial institution this place has a lot of problems. They claim to want to provide an “effortless experience” to their customers, but EVERYTHING requires tons of effort. Their website and mobile app is always down! Customers have to hold a minimum of 45 minutes and when they finally reach someone, their in the wrong department and have to hold again! The team leaders do not care about you actually resolving the customers problem, they don’t care if the customer has called 20 times. They only want you to provide them with basic info, refer them to branch and get them off the phone.