Pros
Provides a stable paycheck for those in need of immediate employment Entry point into the company with potential to move into better internal roles Some team managers are supportive and understanding Messaging roles appear to be less stressful and more manageable Decent quality headset provided
Cons
Lack of transparency during the hiring process (e.g., mandatory 30-minute lunches not mentioned in interviews) High level of micromanagement from upper leadership Outdated and unreliable systems that frequently crash or lag Blame for system issues often placed on employees rather than acknowledged as internal problems Very basic company-issued laptops Back-to-back calls with little breathing room, made worse by system failures A significant number of fraud-related calls increases stress Culture discourages using earned sick time, making employees feel guilty for using benefits