Pros
Great medical benefits that include health, dental and vision. as well as 401k options. prior to the pandemic there were also raffles, christmas bonus' and free turkey giveaways for thanksgiving. when i started working here it used to be great.
Cons
was bought up by a company called truck-stop that is very, very cheap and refuses to hire more than one person per month for fear of having to spend more money. this is due to the company prioritizing paying off their bank debts and a refusal to slow down and stop growing the company. simply put they are unwilling to "risk" people getting hired and quitting and the workload is at an inhuman level. this could be mitigated if emails or automated text alerts could be sent out informing customers (they use the term carriers though) calling in to ask about their insurance certificates and what the eta is till processing (it always takes a week and the customers are always angry cuz the company refuses to hire more auditors to process certificates in a timely manner) if customers received automated alerts via email/text saying "your certificate has been received/is in process, please do not call us to check we shall alert you when it is done" that would reduce the workload by 85 percent. however rmis refuses to take the necessary action to correct this problem and is instead comfortable with working employee's to their breaking point.